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Privacy Policy

Last Updated: January 21, 2025

Introduction

The Reformer Club ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile applications (iOS and Android) and website.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address
  • Display name
  • Password (encrypted)
  • Profile preferences

1.2 Usage Data

We automatically collect:

  • Video watch history
  • Watch progress and completion status
  • App usage statistics
  • Device information (type, OS version, platform)
  • IP address

1.3 Subscription Data

Through our payment processors:

  • Subscription status and type
  • Purchase history
  • Transaction dates
  • Renewal information

1.4 Technical Data

  • Device identifiers
  • App version
  • Platform (iOS/Android/Web)
  • Crash reports and diagnostics
  • Network connection type

2. How We Use Your Information

We use your data to:

  • Provide Services: Deliver video content and track your progress
  • Process Payments: Manage subscriptions through Apple App Store and Google Play Store
  • Improve Experience: Personalize content recommendations
  • Customer Support: Respond to your inquiries and issues
  • Analytics: Understand usage patterns and improve our app
  • Sync Across Devices: Enable cross-platform access
  • Legal Compliance: Meet regulatory requirements

3. Data Sharing and Third Parties

We share data with trusted third-party services:

3.1 Payment Processing

  • Apple App Store (iOS subscriptions)
  • Google Play Store (Android subscriptions)
  • RevenueCat (subscription management)

Privacy Policies:

3.2 Hosting and Infrastructure

  • WordPress Hosting Provider (content delivery)
  • Cloudflare (video streaming and CDN)

3.3 Analytics

  • We may use anonymous analytics to improve our service
  • No personal data is sold to third parties

4. Data Retention

  • Account Data: Retained while your account is active
  • Watch Progress: Kept for service functionality
  • Subscription History: Retained for 7 years (tax requirements)
  • Deleted Accounts: Data removed within 30 days upon request

5. Your Rights (GDPR & CCPA)

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update inaccurate information
  • Delete: Request account and data deletion
  • Export: Download your data in portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict: Limit how we process your data

To exercise these rights, contact us at: info@thereformerclub.shop

6. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect data from children under 13. If we discover such collection, we will delete the information immediately.

7. Data Security

We implement industry-standard security measures:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure password hashing
  • Regular security audits
  • Access controls and authentication
  • Secure server infrastructure

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be processed in:

  • European Union (primary hosting)
  • United States (cloud services)

We ensure appropriate safeguards are in place for international transfers.

9. Cookies and Tracking

9.1 Essential Cookies

  • Session management
  • Authentication
  • Security features

9.2 Analytics Cookies

  • Usage statistics
  • Performance monitoring

You can disable non-essential cookies in your device settings.

10. Subscription Management

10.1 iOS - Apple App Store Subscriptions

  • Managed through your Apple ID
  • Cancel anytime in iOS Settings → Subscriptions
  • Subscription data shared with Apple per their policies

10.2 Android - Google Play Store Subscriptions

  • Managed through your Google Account
  • Cancel anytime in Play Store → Subscriptions
  • Subscription data shared with Google per their policies

10.3 Automatic Renewal

  • Subscriptions auto-renew unless cancelled
  • You will be charged 24 hours before renewal
  • Cancel at least 24 hours before renewal to avoid charges

10.4 Cross-Platform Access

  • Your subscription works on iOS, Android, and web
  • Sign in with the same account to access content everywhere

11. Platform-Specific Information

11.1 iOS App

  • Uses Apple's StoreKit for purchases
  • Integrated with iOS system features
  • Follows Apple's privacy guidelines

11.2 Android App

  • Uses Google Play Billing for purchases
  • Integrated with Android system features
  • Follows Google's privacy guidelines

11.3 Web App

  • Accessible via web browser
  • Uses secure HTTPS connection
  • Same privacy protections apply

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via:

  • Email notification
  • In-app message
  • Updated "Last Updated" date

Continued use after changes constitutes acceptance.

13. Contact Us

For privacy questions or concerns:

14. Regulatory Information

EU Representative: [If applicable]
Data Protection Officer: [If applicable]

For EU users, you may lodge a complaint with your local data protection authority.

© 2025 The Reformer Club. All rights reserved.

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